Help and troubleshooting | Docs

Need help with your account or something that isn't working? Open Support inside the platform. It can use read-only context from your account to help explain what's happening.

Talk to a human

Choose Talk to a human at any time. The bot stops responding during the handoff, and human replies appear in the same conversation with clear sender labels.

Include the section or article, what you expected, the message you saw and roughly when it happened. Your conversation and relevant context are shared with the support team. Never send passwords, API keys or card details.

When work needs attention

What you see	What to do
Setup asks for more information	Answer the specific question about your business. This is a clarification step, not a failed setup.
Setup is taking longer	Findings are saved. Use the displayed recovery action or support rather than starting a second setup.
No new articles	Check Plan's work controls, account access and research status. If there's no clear next action, contact support.
A draft needs review	Open its checks and sources. Resolve the specific claim, source or revision issue. Autopilot doesn't bypass checks.
Missing AI answers	Check the observation date, market and collection state. Pending or unavailable does not mean your brand was absent.
An integration needs attention	Follow its connection guide and check credentials or permissions in the dedicated form.
Delivery is being checked	Inspect the CMS and saved delivery status before sending again. The article may already exist.
Access is blocked	Open Account billing to check trial expiry, renewal or payment status.

Ask, support or feedback?

Ask outwrite.ai: understand your workspace, inspect results and request supported changes.
Support: troubleshoot a problem, understand billing or get human help. It doesn't change subscriptions or charge cards in chat.
Feedback: use the feedback button for a bug report, feature request or general feedback. Explain the task you're trying to complete and what would help.

For an unclear charge or renewal, check billing and your trial and ask support about your own account's status.